CartaConto Ca' Foscari
The new CartaConto Ca’ Foscari is made possible by a collaboration between Ca’ Foscari University of Venice and Gruppo Crédit Agricole Italia. You can use your card to:
- access University libraries and take out books;
- make photocopies;
- make payments using CartaConto as a prepaid card
CartaConto will be issued to students registered to all Degree Programmes, including research doctorates at Ca’ Foscari and those who participate in “mobility periods”. Students who already hold the CartaConto - such as those who graduated in the Summer of 2016/17 and are now enroling in a Master's programme - will not receive it.
CartaConto will be sent to you automatically 3 weeks after your registration is communicated to you.
Your CartaConto will be sent to you free of charge: when you fill out your request to register, you will be asked to choose an address (residence or domicile) to which the University will send your card. If you choose an address of domicile different from your address of residence (ex. Your parent’s house), we recommend you write your first and last name on your doorbell to avoid any issues with the post. If your address is in a country outside Italy, your CartaConto will be sent directly to the central headquarters of Ca’ Foscari University of Venice.
Requesting new emission
The request of a new CartaConto (red) has to be presented in case of loss, non-delivery, theft, destruction, cloning or malfunction.
You must be up to date with your payments of University taxes and contributions in order to request the emission of a new CartaConto (red).
You will need to send a request form. You may choose to receive the Card:
- at the URP office in Ca’ Foscari. In this case you will receive a message at your University email as soon as your card is available;
- at the delivery address you reported in your Personal Area: please make sure your information is up to date before sending a request for the new Card.
Your card will be sent to you in three weeks within from the date on which your request has been processed by the office and regardless of the address indicated for the delivery.
In case you need a new CartaConto (green) you will have to contact the Bank.
Crédit Agricole informs you
From the 27th of November 2022 Crédit Agricole FriulAdria has become Crédit Agricole Italia.
If you were a Crédit Agricole customer before the 27th of November, don't worry: your CartaConto Ca' Foscari will continue to function regularly even with the new IBAN, which the Bank has communicated to you.
It will not be necessary to communicate the new IBAN to the University.
If you did not activate your card, even in case you received it before the 27th of November, click here and discover all the advantages of the activation of your student card as CartaConto Ca' Foscari, the card that allows you to use all the university services and to carry out many banking transactions with ease. It is a prepaid rechargeable card with IBAN, completely free, that can be activated through an online procedure or at a Crédit Agricole branch.
Crédit Agricole presents you CartaConto Ca' Foscari
CartaConto Ca' Foscari [ITA] is a prepaid card that allows to make payments all over the world and online.
The Card allows you to:
- use the App Crédit Agricole and the home banking service to check your position 24/7;
- make purchases in shops and withdraw from cash-machines that accept Mastercards, by using the PIN delivered with the card;
- pay university tuition fees and receive financial support from Ca’ Foscari (scholarships, for example);
- make payments via PagoPA;
- receive and pay checks;
- make online payments;
- top up your phone and pay your utility bills;
- pay MAV/RAV bills or bills via post;
- use Plick, to send small sums of money, in the SEPA area, knowing only the telephone number or email address of the beneficiary.
CartaConto is the only way the University handles its financial relationships with the student body. Therefore you must activate it as a prepaid card as soon as possible in order to receive financial support from the University in the form of scholarships, tax refunds and any other funds the University may have in your favor.
Please keep your card even if you change your course of study or leave the University for whatever reason (for example, if you change your degree programme, register for a Master’s Degree Programme after your Bachelor’s Degree or when you graduate.)
You must activate your CartaConto if you have been awarded one or more scholarships, have right to refunds for your taxes and University contributions, have been given scholarships to study or work abroad (for example, through the Erasmus program) or if you work part-time at the University.
If you have a scholarship for a doctorate degree, you may choose whether to receive monthly payments on your CartaConto or on your own personal bank account.
How to activate your CartaConto
You can activate your CartaConto as a prepaid card by following the online procedure: as a part of the procedure, you will be asked to choose between an identification with wire transfer or with a Selfie as a facial recognition.
What you will need:
- a current account already to your name with the same account holder as your CartaConto;
- an identity document (either an identity card, a driver’s license or a passport).
You can activate your account with a wire transfer of at least 1.00 EUR. You may use your account with the old Multiservice Card or at a bank with a physical presence in Italy.You can find the list of the non-participating banks in the FAQ.
What you will need:
- an identity document (either an identity card, a driver’s license or a passport);
- a smartphone with the App Crédit Agricole Italia downloadable from the App Store.
To identify yourself, open the App Crédit Agricole Italia, select the “Apri con un Selfie” function and follow instructions: you will be asked to take a Selfie that shows your face next to the identity document and then to photograph your identity document front and behind.
Activating your Account Online
To access the application, click on the “Attiva CartaConto Ca’ Foscari” button and follow the indications to the procedure.
Once you have filled out your request for a bank account, you will be able to monitor the progress of your application through the activation portal and by email.
Activating your card at a local branch of a bank
If you prefer, you can activate your card in person at the branch of Credit Agricole FriulAdria: look for the closest bank to you [ITA].
You will need:
- your Italian tax code (“codice fiscale);
- a valid identity document (either an identity card, a driver’s license or a passport);
- if you are a resident of a foreign country, you will need the NIF (a fiscal identification document from your home country);
- only if you are a resident of a non-EU country, you will need a valid residence permit or residence permit receipt.
Opportunities with Crédit Agricole
Ca’ Foscari University of Venice is collaborating with Crédit Agricole Italia to offer students learning opportunities and work placements in the near future.
The projects we aim to develop in the near future include:
- tours of workplace, informative sessions focusing on financial education and career opportunities;
- industry placements in dynamic, international workplaces;
- Co-Creation: a way to re-imagine banking in a non-conventional participative way.
The CartaConto (red) expiration date refers only to the banking services associated with the card, in case you did activate them. The Ca' Foscari CartaConto (red) remains valid for the university services (access to libraries, photocopies, etc.) as long as you are a Ca' Foscari student.
In case you did activate the banking services of your Ca' Foscari CartaConto (red) and did use them during the last 12 months, you will receive, by the expiration date, a new rechargeable Crédit Agricole card (green) at your delivery address, that will allow you to continue to use all the banking functions already active on the expiring card. IBAN and PIN remain the same.
Attention: the CartaConto (red) must be kept. You will have to use it to access to the university services as long as you remain a Ca' Foscari student.
In case you did activate the banking services of the CartaConto (red) but have not used them for more than a year, you will receive a communication from the Bank with the instructions to request, if you are interested, a new rechargeable Crédit Agricole card (green).
If you need to receive accreditations from the University, you need to activate the new Crédit Agricole card (green) by following the instructions reported in the letter delivered to you with the card.
If you have never activated the banking services, you can continue to use the Ca' Foscari CartaConto (red) only for the university services (access to libraries, photocopies, etc.) as long as you are a Ca' Foscari student and regardless of the expiration date.
Access to libraries, book loans and photocopiers
How can I access the libraries without a card?
If you have not yet received your Card or if you are waiting for a duplicate, you can still access the libraries. Please explain your situation to the Library staff who will give you a daily pass that you can renew any time you want to access a library. You will be able to borrow books as if you had your card with you but you cannot use your daily pass to make photocopies: please ask library staff for a card for the photocopier.
What happens to my photocopying credits if my University card is stolen or lost?
Your photocopying credits are associated with your registration as a student, and not with your card. You can use any remaining credit when you get a new card.
Can I use credit from my prepaid card on the photocopier?
You cannot use credit from your prepaid card to make photocopies. To top up your credit, please use the machines present in the libraries.
How long can I use my card after graduation?
Your CartaConto (red) will be deactivated six months after you graduate. You may request six months deferral for access to the library from library staff.
Can I use my card to access the libraries even though I have already requested a new emission?
No: your card will be deactivated the instant you request the emission of a new card.
The photocopier/the library doesn’t recognize my card: what should I do?
Ask for support from library staff: there may be an issue with the card’s chip. This does not affect the card’s function as a prepaid card or your ability to borrow books: to use the photocopier and access the libraries (BEC, BAUM and CFZ), however, you will need to request a new one.
Receiving your CartaConto (red)
Where will it be sent?
To the address that you have indicated in your Personal Area.
How long will it take to reach me?
If you are a student who is already registered and is waiting for the new CartaConto to substitute your white temporary card or your Multiservice Card with photo i.d., please check your calendar.
If you are a newly registered student, you should receive your card three weeks after we communicate your registration to the University.
What do I need to do if I don’t receive it within fifteen days?
If more than fifteen days pass after the date when you expected to receive the card, please write to the Public Relations Unit.
What do I need to do if my name is spelt wrong/incomplete on the card?
Please send a request form to the Public Relations Unit attaching a copy of a valid identity document and your Italian tax code (“codice fiscale”) making sure to state clearly the mistake made on your CartaConto. Do not activate the card until it has your name written correctly on it.
My new card doesn’t have photo I.D. What do I need to do?
No need to worry: the new card doesn’t include photo i.d.
CartaConto (red) new emission request
Does the request of the emission of the new CartaConto have a cost?
No, the new emission request is free.
Can I request a new emission if i'm not up to date with the payment of taxes?
No, the emission of the new card is only possibile if you are regularly enrolled.
Can I request a new emission if I already graduated?
No, you cannot request a new emission: since you graduated, you are no longer a Ca' Foscari student.
How can I request a new emission if I have never received the Card?
In case you have never received the Card due to postal problems, you must send the new issue request to urp@unive.it
Before requesting the new Card check the residence/domicile address reported in your Reserved Area: if you did indicate a domicile address as documents delivery address, we recommend you to signal your name-surname on the doorbell in order to avoid postal problems.
How long will it take to receive the new CartaConto?
The Card will be delivered to you within three weeks from the request acceptance date regardless of the delivery address indicated. It is not possible to anticipate this timing in any way.
Where can I receive the CartaConto?
You can choose to receive the new Card at:
- Ca' Foscari URP (you will be notified by email at the address matricola@stud.unive.it as soon as the card is available for the collection)
- at the residence/domicile address reported in your Reserved Area: please check it before submitting the request
In case you reported, as documents delivery address, a domicile address (different from the residence one) we recommend you to signal your name-surname on the doorbell in order ro avoid postal problems.
In case you did indicate a foreign address, the card will be automatically sent to the Ca' Foscari URP.
Can I ask to receive the CartaConto to an address other than that reported in my Reserved Area?
No, we cannot send the Card to addresses other than those reported in the Reserved Area. You can change in the Reserved Area the residence/domicile address reported before you submit the request or, alternatively, you can request to send the Card to the Ca' Foscari URP.
In case I change the documents delivery address after I requested the new emission, where will the Card delivered?
The Card will be delivered to you at the address reported in the Reserved Area at the time of the request. In fact, the procedure stores and considers the address reported at the time of the request and not the subsequent changes.
If I change my name, surname or tax code, do I have to request a new card?
Yes, you have to. You can do it by writing to urp@unive.it, attaching a valid identity document and tax code document and communicating the new personal data.
Banking services
Do I have to activate CartaConto as a prepaid card at the Bank?
The activation of the card is mandatory if you are awarded scholarships, refunds on your taxes or University contributions, if you receive any funding to study or work abroad (for example, the Erasmus program) or you work part-time for the University. If you have been awarded a scholarship for doctorate level studies, you may choose whether you prefer your funds to be paid to you on your CartaConto or on your personal bank account.
If you did activate the banking services of your Ca' Foscari CartaConto (red) but have not used them for more than a year, you will receive a communication from the Bank with the instructions to request, if you are interested, a new rechargeable Crédit Agricole card (green).
I did activate at the Bank the banking services of the previous CartaConto (red): is the new CartaConto (green) activated automatically?
In case you did activate the banking services of your Ca' Foscari CartaConto (red) and did use them during the last 12 months, you will receive, by the expiration date, a new rechargeable Crédit Agricole card (green) at your delivery address, that will allow you to continue to use all the banking functions already active on the expiring card. IBAN and PIN remain the same.
How do I block the Card (in case of theft, loss, cloning)?
You have to call the costumer service center of the banking institution:
- new card: Crédit Agricole FriulAdria (800 822 056)
- Card with photo: Banco Popolare (800 024 024)
I have encountered some difficulties regarding banking services: who can I contact?
You can contact the Crédit Agricole costumer service by calling 800 771 100 (if you are calling from Italy) or +39 0521 942940 (if you are calling from abroad).
Last update: 08/10/2024