Massimo VITALE

Massimo Vitale

currently Vice President of HR
 
Virtual & Local Executive Leadership – Human Resources Management - Training & Development - Talent Acquisition - Operational Efficiencies – Remote Technology & Organizational Systems - Compliance
 

Senior level HR executive with over fifteen years of experience. Maximizes revenue and net income growth by leveraging human capital and operational planning and implementing modern technology enhancements. Achieves performance excellence by streamlining processes, design policies and procedures, and establishing results-focused objectives.  Consistently delivers successful outcomes, even during times of crisis, uncertainty and within the most challenging environments.    

Serves as a trusted advisor to fellow executives, management teams, organizational partners and staff. Inspires the identification of hidden opportunities and the development of innovative solutions by utilizing adaptive leadership methodologies and collaborating with employees and key stakeholders. Improves productivity and enhances client satisfaction by establishing top tier talent pipelines. Transforms underperforming individuals and groups into dedicated teams driven to achieve aggressive goals and objectives. Competencies include:   

- Strategic Planning & Alliances                                          - Employee Relations & Morale                             

- Project Management & Implementation                             - Performance Assessment & Management 

- Technology & Human Resources Systems                         - Change Management & Policy Development         

- Staff Coaching, Mentoring & Relationship Enhancement       - Communicativeness, Diplomacy & Leadership Development

Career Synopsis

Confidential Arab Investment Company, Saudi Arabia                                                  2019-Present
Vice President of Human Resources

Reporting to CEO, and directly supervising a new team of 9 HR professionals. As an executive team member, for this unique start-up “Google of the Middle East,” provides strategic direction and operational oversight for +1,000 employees. Manages all HR functions including talent acquisition, learning and development, performance management, employee relations,  compliance, and information systems. Aggressively champions and supports organizational quality learning, leadership development and cultural goals.

▪       Achieved 27% improvement in employee retention by creating a positive work culture and implementing staff development programs.

▪       Bolstered employees’ customer service scores (37%) by developing virtual reality training program and simulating client interactions.

▪       Delivered a 27% increase in qualified candidate sourcing and selection and shortened time to contribution 28% by establishing and utilizing psychological tests and artificial intelligence technology to assess and evaluate candidates’ skills.

▪       Enabled a 32% escalation in HR employee performance by developing an ERP system and implementing new HRIS software.

▪       Played instrumental role in transforming leadership into highly effective, top performing and collaborative team by developing a sustainable and scalable pipeline of high-potential employees.

▪       Got the full support of the board of directors, and worked in close relationship with the CEO, but also the GM exchanging ideas on how to make business better. As a consequence; I have got two more roles in the same company; 1) GM of the 5 Stars Employees’ resort (a Junior GM is reporting to me); 2) HRBP for other 2 projects is companies belonging to the same owner.

Carnival Cruise Line, Miami, Florida                                                                        2014-2019

Director - Human Resources

Served as trusted advisor and strategic partner to leadership in shaping the direction of the cruise ship to achieve objectives. Led a team of 7 HR professionals. Consistently exceeded goals while leading human capital development and implementing operational initiatives. Reported to the Vice President of Strategic Human Resources.

▪       Generated $12 million in crew operations and logistics cost savings by analyzing and streamlining staff travel and accommodation.

▪       Saved $10 million in annual cruise line operating costs by designing and implementing strategic projects to reduce waste and improve efficiency.

▪       Earned Carnival’s “Best Project Award” and official recognition for many projects subsequently adopted across the entire fleet.

▪       Increased revenue 18% (9.5 MM) and improved guest satisfaction 24% by implementing new operational standards.

▪       Quickly transformed underperforming ships into “Top Ranking Cruises” within 4 months by leveraging adaptive leadership skills.

▪       Personally, contributed to the advancement of staff and boost in morale by leading trainings and professional development events.

▪       Recognized as the “#2 HR Director” in the employee survey and won the “Flagship Award for Best Crew Experience” in 2016.

MSC Cruises, Italy-Europe-Brazil                                                                                           2007-2013

Human Resources Manager (2012-2013)

Managed a team of 3 to improve ship’s performance and implement quality standards across the fleet. Continuously selected for multiple leadership role, within the company in progressive and increasing responsibility throughout tenure. Reported to the GM Hotel Director.

▪       Facilitated onboarding and training for 1.300 crewmembers to ensure adherence to Hospitality and Quality Assurance standards.

▪       Improved customer service rates 23% by resolving preexisting crew welfare issues and start-up quality of life initiatives.

USPH & Food Safety Compliance Officer (2011-2012); Assistant Hotel Director (2010-2011)

▪       Surged guest satisfaction rate 11% by assuring cleanliness and improved aesthetic appeal of 300 onboard guest cabins.

▪       Strategically and clearly communicated with onboard executives and shore side administrators to effectively execute audits, reporting, and general managerial duties.

Guest Relations Manager (2009-2010); Assistant Deputy Purser (2009)

▪       Reached a 21% growth in revenue (€ 7.3 MM ) by analyzing customer data recommending creative customer service solutions to increase sales without jeopardizing customer satisfaction.

▪       Accurately processed payroll for over 1,300 crewmembers and increased client satisfaction 19% by resolved guest billing complaints.

Onboard Revenue Manager (2008-2009); IT Systems Manager (2007-2008)

As Onboard Revenue Manager, improved productivity, accuracy, and efficiency across accounting by developing and implementing various systems within the Finance department. As Assistant Deputy Purser, ensured clear communication involving shipboard clients and shore side operations by spearheading server and application maintenance.

Campus IT School, Italy                                                                                                      Pre 2006

Teacher          -       Taught students in the areas of ICT, CAD, GIS, accounting, company logistic.

Education, Training, Certifications, Licenses, Technical & Language Proficiencies

• De La Salle, Rome, Italy - Master of Science, Information Technology Programming
• Antonio Serra, Naples, Italy - Bachelor of Science, Accounting and Information Technology
• Trainings, Birkman Method Analysis, Emotional Intelligence, Hotel Management
• MSC Cruise Line, USPH, HACCP, VSP, SHIPSAN; Management/Marketing; The Four Disciplines of Execution Verification
• Apogeo School, Human Resources Course
• Six Sigma (Problem-Solving) Approach Training
• Society of Human Resources Management, SHRM Certified Professional (SHRM-CP)
• Certifications, Management, Effective Communication, Business Ethics, Leadership and Motivation
• European Computer Driving License, Information Technology

Zoom, Skype/Teams; Google Meet; HRIS Microsoft Dynamics; SAP; Asana; Google Suite: Gmail, Hangouts, Calendar, and Currents; Drive; Docs, Sheets, Slides, Keep, Forms, and Sites; and Admin and Vault; MS Office Suite: Excel, Outlook, PowerPoint and Word; Open Office; iWork (Keynote, Numbers, Pages); iWeb; Windows 8; Sun Solaris; Linux; AIX; Unix (multi-serial and network versions); DBIV; Clipper; Assembler; Visual  Basic; C++; Cobol

Languages

Italian, Portuguese, Spanish, French, English 

Universities

Ca’ Foscari Adjunct Professor

Courses

• EM7034 - Individual And Group Behaviours For Innovation (EM13) - a.a. 2021-22 (November ’21-January ’22)
• EM1059 - Organizational Design For International Companies – a.a. 2022-2023 (September – October ’22)     
• EM7034 - Individual And Group Behaviours For Innovation (EM13) - a.a. 2021-22 (November ’22-December ’22)
   

Various Universities, University Lecturer, Educate Master level students on advance HR and operational expertise. Students learn how all elements are connected and how to manage the complexity of the human beings to make successful business and become better leaders.

University Lecturer at: Parthenope University, Suor Orsola Benincasa, Ca’ Foscari (Italy), Miami University through Carnival Corp. (US);

From 2010 to present: Lecturer on Leadership, Business and Executive Coaching, Advanced HR, Diversity & Inclusion, Emotional Intelligence in various companies.