INFORMATION SYSTEMS FOR TOURISM

The course aims at providing an overview of the impact of new technologies on tourism, their relevance on the development of the sector, and how the main actors manage them.

At the end of the course the student will be able to identify and evaluate the most common technological tools for the promotion and management of tourist activities.

Basic computing knowledge (basic functions of the operating system, web browsing, e-mail, Office working suites, search engines).

Computing Essentials
Arts and cultural heritage in the digital era
Digital communication and tourism
Destination Management Systems
e-Tourism
Strategies and tools 2.0 for tourism
Case studies
Sentiment Analysis

Slides and lecture notes.

Supplementary reading:
- Mauro Mezzini, “Informatica di Base”, Maggioli Editore, 2020
- M. Antonioli Corigliano, R. Baggio. "Internet e turismo 2.0", Egea, 2011.
- Marco Lazzari. "Informatica umanistica", McGraw-Hill, 2014.
- Josep Ejarque. “Social media marketing per il turismo“, Hoepli, 2015.
- A.L. Lafuente, M. Righi. "Internet e Web 2.0". UTET

The final (written) test consists of open-ended and multiple choice questions. Each question has a weight that will be used to determine the final score.
During the examination, students are allowed to have on their desk just a pen, a pencil, and a rubber.
Students are not allowed to consult course material, books, and any other sources, to use your phone, smartphone, tablet, and any other electronic devices.
At the end of the course, the students will be allowed to present an analysis on a specific topic. This analysis will grant the students up to three points.

Frontal classes and seminars

Italian

written

This subject deals with topics related to the macro-area "Cities, infrastructure and social capital" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development