DIGITAL PUBLIC MANAGEMENT AND SOCIAL INNOVATION

This course explores features, risks, and benefits of the digitalization of public administration, by keeping into account the heterogeneous application levels in the public sector. Governments are experimenting with innovative, technology-enabled service delivery models, which are starting to transform the way they work. The digital wave promises to change the information systems, the operational mechanisms and the same concept of public services, actively influencing the relationship between citizens and governments and fostering social innovation. The lectures refer to all the fields at each level.

The aim of the course is to give an overview of the most relevant issues of public management and explain the influence of digitalization on both change process of public services and social innovation.
The course provides alternative theoretical models, interpretative tools, and case studies on best practices.

Introduction to Digital management I and II is preliminary

Specific topics are as follows:
1 Public sector reforms and e-government;
2 Digitalization in public services, social innovation and collaborative citizens
3 Decision Support Systems (DSS) and Strategic Public Sector Decision Making;
4 Performance management systems in public sector organizations an ICT
5 Focus on e-health Management, Smart Cities and Digitalization in welfare services

The teaching material consists of a series of articles, papers and case studies that will be made available progressively on the Moodle platform from the beginning.

The examination consists of two parts.
The first part (weighing 40% in the final score) will consist of a project work to submit in PowerPoint format, two days before the second part.
Each work unit will consist of a minimum of 1 student and a maximum of 3 students. For the early round, there will be an oral discussion of the project work (in this case the weight will be 50%).
The second part will be based on a 20-minute multiple-choice questions TEST on Moodle.

It is a blended course. Part of the meetings will consist of lectures. The online part will be devoted to the presentation and discussion of case studies, weekly monitoring of project work and seminar activities with practitioners and/or academics.

English

written

This subject deals with topics related to the macro-area "Human capital, health, education" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development